Course Outlines
- Business Skills Academy
- Management And Leadership Academy
- Project Management Academy
- Human Resources Academy
- Sales Academy
- The SEVEN MAIN STEPS TO SALES
- SUCCESSFUL NEGOTIATIONS
- PRESENTATION SKILLS
- TELEPHONE SELLING TECHNIQUES
- SALES MANAGEMENT
- RETAIL CHAIN MANAGEMENT and ANNUAL SALES NEGOTIATIONS
- ORGANISATIONS AND MERCHANDISE MANAGEMENT
- ORGANIZING AND CARRING OUT A PROMOTION
- EFFECTIVE DISTRIBUTION of FAST MOVING CONSUMER GOODS
- KEY ACCOUNT MANAGEMENT
- SUCCESSFUL PROFESSIONAL SALES SKILLS
- MANIPULATIONS AND COUNTER-MANIPULATIONS IN NEGOTIATIONS
- SUCCESSFUL CRISIS MANAGEMENT IN SALES
- SUCCESSFUL COMPLAINTS MANAGEMENT
- Outdoor Academy
- Financial Academy
Our Offer
Course Dates:
18/02/2012 - 19/02/2012
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prices from 390 390 lv. (excl. VAT)
Course Dates:
03/03/2012 - 04/03/2012
Sign up
prices from 390 390 lv. (excl. VAT)
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Contacts
Diteramb Consult - Training&Consulting
3, Asen Raztsvetniov str., Sofia, Bulgaria
Phone: +359 2 8601665, +359 2 8601577
E-mail: office@diterambconsult.com
Skype: Diteramb
TELEPHONE SELLING TECHNIQUES
This course is suitable for company employees, who maintain the daily telephone contact with customers, manage customer appointments, make telephone sales and represent with their voice their employer. The objective is to practically handle important aspects of quality customer service and company representation and engagement. The training is flexible in the choice of topics so that various options are presented to the participants according to their professional situation and individual needs. The course will address issues of active listening, posing questions, and winning telephone behaviour. It focuses on developing better competences, gaining self-confidence on the phone and trusting employers’ products and services. Telephone sales scripts are presented concentrating on body language, telephone introductions, building phone relationships, identifying customer needs, dealing with questions and argumentation, processing objections, sales closure and after-sales services. An approach is offered for handling claims as sales opportunities. Mastering telephone sales techniques aids in establishing, building and managing customer relationships.
Date for the next training: 17-03-2012
Trainer: Orlin Mituschev Presentation
Location: Park Hotel Vitosha, Sofia
Price: 390 lv.
Offer request for in-house corporate training
Sign upTraining benefits
Training programme:
1. Language and speech
•Individual acoustic business card - smiling, facial expressions and gestures, names during introduction, stage fright, voice, semantic selection, expressions and telephone behaviour standards
•Inbound calls
•Outbound telephone calls
2. Telephone conversation stages
•Preparation
•Telephone conversation opening
•Customer needs
•Telephone offers
•Confirming deals
•Closing sales
•After-sales maintenance
3. Telephone strategies
•Individual communicative abilities - asking question, active listening, processing objections, and handling phone duration
•Telephone sales customer relationship management
•Telephone selling techniques
•Strategies for customer “cold” search
•Persuasion strategies
4. Self-management
•Personal adjustment
•Telephone effectiveness
•Telephone competencies checklist
5. Routine telephone practices
•Selective phone campaigns and written requirements
•Five steps to telephone conversations
•Preparing telephone conversations
•Telephone scripts
- Supplementary sales
- Receiving orders
- Establishing initial contact
- Arranging an appointments
- Follow up to prior communication
- Phoning without warning
- Inviting customers to visit
- Telephone promotions
- Maintaining the contacts
- Attending services
- Conducting customer enquiries
- Launching new product s
- Complaints and claims
- Informing the customer
- Other telephone scripts
•Maintaining script conversations
•Activities after finishing phone conversations
6. Common telephone errors
7. Handling difficult customers
Training suitable for:
- Telemarketing experts- Sales Representatives
- Sales Managers
- Distributors
- Managers and supervisiors
All prices are in BGN, excl. VAT.
| Date | Trainer | Location | Price | Sign up |
|---|---|---|---|---|
|
17-03-2012 18-03-2012 |
Orlin Mituschev | Park Hotel Vitosha, Sofia | 390 lv. |
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