HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT

DAY ONE
9.00 – 11.00 – SESSION ONE
- Introduction
- Training objectives
- HR - basics and HR - advanced
- Human resources policy, development and management
- Recruitment and selection procedures
- Preparing a job advertisement description
- AIDA test

11.00 – 11.15 – Coffee break

1. Organising successful personnel selection
2. Personnel data selection procedures
3. Personnel selection instruments
- Application forms
- Tests
- Preliminary enquiries

1.00 – 1.50 – Lunch

1.00 – 3.30 – SESSION TWO
1. Non-verbal communication as a personnel selection instrument
2. Two-stage interview approach
- Why should an interview be used?
- Conducting job interviews and recruitment interview structure
- Role-playing for job interviews
- Successful interview skills
- Interviewing advice
- Behavioural interviewing strategies

3.30 – 3.45 - Coffee break

3.45 – 5.00
1. Interview assessment and CONTEXT-ACTION-RESULT concept
2. Group assignment and role-play
3. Decision-making in selection and recruitment
- Determining the hierarchy of candidate needs
- Assessing candidate in accordance with job position and organisation
4. Human resource planning


DAY TWO
9.00 – 11.00 – SESSION ONE
- Revision of day one
- Employee evaluation model
- Goals, principles, and approaches in employee evaluation
- Employee assessment process and communication
– Performance appraisal and development plan
– 12 hr questions and answers

11.00 – 11.15 – Coffee break

- Performance appraisal forms
- Employee appraisal instruments
- Why use an appraisal interview?

1.00 – 1.50 – Lunch

1.00 – 3.30 – SESSION TWO
1. Role play
2. Performance appraisal interviews
- Performance appraisal interview purpose and structure
- Composing appraisal questions
- Training and development plans
- Setting goals - the SMART model
- Understanding and providing motivational work environment
- Feedback and active listening
- Emotional effects of communication
- Hierarchical structure and personnel
- Job descriptions

3.30 – 3.45 – Coffee break

3.45 – 5.00
- Personnel and labour relations
- Motivational profile of organisational settings
- Payment and bonus systems
- Group discussion and course feedback