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TELEPHONE SELLING TECHNIQUES

Course Dates:
16/06/2012 - 17/06/2012

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prices from 390 390 lv. (excl. VAT)

MOTIVATION AND JOB PERFORMANCE SKILLS

Course Dates:
07/07/2012 - 08/07/2012

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prices from 390 390 lv. (excl. VAT)

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Contacts

Diteramb Consult - Training&Consulting


3, Asen Raztsvetniov str., Sofia, Bulgaria
Phone: +359 2 8601665, +359 2 8601577
E-mail: office@diterambconsult.com


Skype: Diteramb

GOAL SETTING SKILLS AND DELEGATING for BUSINESS SUCCESS

Organisational success management is a function of effective empowerment. Setting business goals and delegation are among the major tasks of the contemporary manager. This training aims at improving peoples’ skills and building exceptional self-motivation for effective management practices. Choosing specific mutually related goals is a complicated process of defining and assigning individual and group tasks. Numerous factors are of crucial importance: motivational analysis skills, clear guideline procedures, job performance analysis, stimulation skills, positive and negative support, performance feedback and optimising action modes. Carrying out specific action plans to influence the organisational goals and affect working processes are at the core of managing effectiveness. Successful delegation is based on competent management of interpersonal skills and practically verifying behavioural techniques to influence team actions into an integral organisational entity.

Date for the next training:

There is no date set for next event

Training benefits

Sharpens setting organisational goals through labour motivation; Makes successful delegation actionably possible; Provides choices of management models and managerial styles; Practises competent management of interpersonal skills; Exercises behavioural team influencing techniques

Training programme:

The training programme includes the following topics:
•Labour motivation and setting goals
•Delegation models
•Ambition, hyper motivation and goal dynamics
•Group goal setting - structure and processes
•The S.M.A.R.T., S.C.O.R.E. and V.I.E. models
•Selecting business goals and determining business priorities
•Interim goals and instrumental results
•Delegating in different organisational situations: management models, organisational climates, and managerial styles
•Delegation stages’ problems
•Consequences of ineffectively defined goals, inadequate working plans and inadequate employee delegation
•Motivation, delegation and business

Day one
09.00 – 10.30 – Objectives, methods, and anticipated results
- Theoretical models and management practices
- Problem-solving and decision-making steps in setting goals, determining priorities and planning business processes
- Delegation process benefits
- Failure in applying effective techniques in day-to-day operations

10.30 – 10.45 – Coffee break

10.45 – 12.30 – Problems with the individual and group goal setting – awareness techniques
- Business simulation of three delegation problems
- Identifying and developing priorities in the individual delegation style
- Group assignment
- Problems in employee delegation
- Alternatives for employee engagement

12.30 – 1.15 – Lunch

1.15 – 3.30 – Group practice in solving goal setting problems - psychological, organisational and business factors
- Evaluation of organisational intervention advantages
- Group planning – solving problems with power and authority
- Business simulation

3.30 – 3.45 – Coffee break

3.45 – 5.30 – Group-dynamic and managerial factors

Day two
09.00 – 10.30 – Empowered delegation - strategies and techniques
- Role-play and individual assignments
- Business simulation on situational effectiveness of different delegation styles

10.30 – 10.45 – Coffee break

10.45 – 12.30 – Empowered decisions and managerial social intelligence
- Good practices
- Capitalising on group potential for original and innovative decisions
- Business simulation

12.30 – 1.15 - Lunch

1.15 – 3.30 – Integration of effective delegation techniques
- Force field group analysis
- Business simulation

3.30 – 3.45 – Coffee break

3.45 – 5.30 – Behavioural integration and knowledge transfer
- Testing morals, threats, alternatives and achievements
- Decision implementation plan

Training suitable for:

- Business Owners
- Business Leaders
- Management Executives
- Chief Company Executives
- Talent Managers and Human Resources Leaders
- Deaprtment Heads
- Supervisors
Training Inquiry


Pending.

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